Privacy Statement
Wodonga Real Estate Bestagents is committed to protecting your privacy and your personal information and aims to maintain a high standard of compliance with the Privacy Act 1988 (Commonwealth) as amended by the Privacy Amendment (Private Sector) Act 2000, and the National Privacy Principles. This Privacy Statement forms part of the Wodonga Real Estate Bestagents Privacy Policy and is intended to inform you about the following:
When you become a client or prospective client of Wodonga Real Estate Bestagents, most of the personal information about you is collected by Wodonga Real Estate Bestagents either directly from you, or indirectly from Wodonga Real Estate Bestagents franchisees or from public-domain, government databases such as the previously mentioned examples.
As part of its due diligence process prior to entering into lease or rental agreements with you, Wodonga Real Estate Bestagents may use authorised credit-checking agencies.
What type of personal information does Wodonga Real Estate Bestagents collect about me?
Wodonga Real Estate Bestagents may collect any of the following information about you if you are a prospective Vendor, Purchaser or Landlord of Real Estate:
Why does Wodonga Real Estate Bestagents collect this information?
Wodonga Real Estate Bestagents collects this information to:
Any personal information about you that Wodonga Real Estate Bestagents collects and records will only be used or disclosed by Wodonga Real Estate Bestagents lawfully and by fair means for the purpose of:
However when you enter into transactions with Wodonga Real Estate Bestagents that involve the sale, purchase or rental of real estate property, then various Acts, statutory legislation and regulations require you to provide us with personal information so as to identify you.
What happens if I want to access or correct the personal information held about me?
You may access your personal information held by Wodonga Real Estate Bestagents, subject to some exceptions. We will respond to your request for access within 14 days and endeavour to provide the requested information within 30 days.
We may charge you a reasonable fee to recover our costs for providing access based on the quantity of material and time involved in providing access.
We may not be able to provide access to information in some situations including:
There are some instances when we need to provide your personal information to third parties. We may be bound by law to provide your details to government-related bodies including but not limited to the Titles Office or the Residential Tenancies Bond Authority.
Sometimes we may need to outsource some of our administrative and other property-related functions to external organisations such as Advertising Agencies, Signwriters, building and garden maintenance contractors, or consultants such as accountants, lawyers, surveyors and other advisors. Most of the above organisations are bound by express or implied confidentiality obligations to Wodonga Real Estate Bestagents. We may also need to provide your details to Franchisees of Wodonga Real Estate Bestagents.
Wodonga Real Estate Bestagents does not sell your personal details to other organisations. We may however use the information about you to assist us with internal marketing and research.
How does Wodonga Real Estate Bestagents keep my personal information secure?
Wodonga Real Estate Bestagents will take reasonable steps to ensure information Wodonga Real Estate Bestagents collects, uses or discloses is stored in a secure environment that is accessed only by persons authorised by Wodonga Real Estate Bestagents so as to prevent misuse, loss or unauthorised access, modification or disclosure. If the personal information is no longer needed for any purpose, Wodonga Real Estate Bestagents will take reasonable steps to destroy or permanently de-identify the personal information. Wodonga Real Estate Bestagents endeavours to provide a secure environment and a reliable system but you should be aware that there are inherent risks associated with the electronic storage and transmission of information (particularly via the Internet) which cannot be guaranteed to be 100% secure.
What if I have a complaint or concern?
Who do I contact for further information? Our Privacy Officer can assist you with any enquiries you have about the information that we hold about you. He can be contacted on (02) 60561 888 or fax (02) 6056 2129 from 9.00am to 5.00pm (Sydney time), Monday to Friday.
You can also write to the Privacy Officer at:
Wodonga Real Estate Bestagents
Head Office
6 Stanley Street
Wodonga VIC 3690
What if you are unable to resolve my complaint or concern?
If we are unable to resolve your complaint within this time, or you are unhappy with the outcome, you may refer your complaint to the Privacy Commissioner in your State capital. The Privacy Commissioner can be contacted by telephone from anywhere in Australia for the cost of a local call on 1300 363 992, or you can write to the Privacy Commissioner at the following address:
The Office of the Federal Privacy Commissioner
GPO Box 5218
Sydney NSW 1042
Fax: (02) 9284 9666
e-mail privacy@privacy.gov.au
TTY: 1 800 620 241 (Teletype access for the hearing impaired)
- How Wodonga Real Estate Bestagents collects your personal information;
- What type of personal information Wodonga Real Estate Bestagents collects;
- The purposes for which Wodonga Real Estate Bestagents uses that information;
- How Wodonga Real Estate Bestagents maintains and keeps the information secure; and
- How you may access, correct or update any personal information that Wodonga Real Estate Bestagents holds about you.
- How does Wodonga Real Estate Bestagents collect personal information about me?
When you become a client or prospective client of Wodonga Real Estate Bestagents, most of the personal information about you is collected by Wodonga Real Estate Bestagents either directly from you, or indirectly from Wodonga Real Estate Bestagents franchisees or from public-domain, government databases such as the previously mentioned examples.
As part of its due diligence process prior to entering into lease or rental agreements with you, Wodonga Real Estate Bestagents may use authorised credit-checking agencies.
What type of personal information does Wodonga Real Estate Bestagents collect about me?
Wodonga Real Estate Bestagents may collect any of the following information about you if you are a prospective Vendor, Purchaser or Landlord of Real Estate:
- Contact details
- Property ownership details
- Desired property ownership details
- Employment details such as your employment status, employer, salary, length of employment;
- Other sources of income;
- Personal and Financial Referees whom we may contact;
Why does Wodonga Real Estate Bestagents collect this information?
Wodonga Real Estate Bestagents collects this information to:
- Enable Wodonga Real Estate Bestagents to provide you with the services and/or products you may require.
- To comply with Local, State or Federal legislation or regulations with respect to Real Estate property sales, rental and administration.
- enable subsidiaries, associated franchised offices of Wodonga Real Estate Bestagents and third party partner businesses to assist you with related or ancillary services, as required.
Any personal information about you that Wodonga Real Estate Bestagents collects and records will only be used or disclosed by Wodonga Real Estate Bestagents lawfully and by fair means for the purpose of:
- compliance with our and your obligations under real-estate regulations and laws applicable for New South Wales.
- helping Wodonga Real Estate Bestagents and Wodonga Real Estate efficiently and effectively deliver and improve on Wodonga Real Estate Bestagents and Wodonga Real Estate Bestagents Franchisees products and services or any other purpose specified to you at the time of collection; or
- any other purpose if you would reasonably expect Wodonga Real Estate Bestagents to use or disclose that personal information for that other purpose and that other purpose is related to the above purpose; or
- sending you news, and other information about Wodonga Real Estate Bestagents activities and general promotional material which Wodonga Real Estate Bestagents believes may be of interest to you, however, when Wodonga Real Estate Bestagents does this, Wodonga Real Estate Bestagents will provide you with an express opportunity to decline receiving any further communication from Wodonga Real Estate Bestagents of this type via an opt-out mechanism.
- Wodonga Real Estate Bestagents has your express consent to do so;
- Wodonga Real Estate Bestagents has reasonable grounds to believe that the use or disclosure is necessary to prevent a threat to life or health; or
- Wodonga Real Estate Bestagents has reasonable grounds to believe that the use or disclosure is required by law or to enforce the law.
However when you enter into transactions with Wodonga Real Estate Bestagents that involve the sale, purchase or rental of real estate property, then various Acts, statutory legislation and regulations require you to provide us with personal information so as to identify you.
What happens if I want to access or correct the personal information held about me?
You may access your personal information held by Wodonga Real Estate Bestagents, subject to some exceptions. We will respond to your request for access within 14 days and endeavour to provide the requested information within 30 days.
We may charge you a reasonable fee to recover our costs for providing access based on the quantity of material and time involved in providing access.
We may not be able to provide access to information in some situations including:
- where in our opinion providing you access may create a serious threat to the life or health of any individual or may be an unreasonable intrusion into the privacy of another individual;
- where your request for access is in our opinion frivolous or vexatious; or
- where providing access would be unlawful, may prejudice an investigation of possible unlawful activity, may prejudice enforcement of law, or denying access is specifically authorised by law.
- If for any reason Wodonga Real Estate Bestagents does not allow you to access your personal information, Wodonga Real Estate Bestagents will provide you with reasons in writing for its decision.
There are some instances when we need to provide your personal information to third parties. We may be bound by law to provide your details to government-related bodies including but not limited to the Titles Office or the Residential Tenancies Bond Authority.
Sometimes we may need to outsource some of our administrative and other property-related functions to external organisations such as Advertising Agencies, Signwriters, building and garden maintenance contractors, or consultants such as accountants, lawyers, surveyors and other advisors. Most of the above organisations are bound by express or implied confidentiality obligations to Wodonga Real Estate Bestagents. We may also need to provide your details to Franchisees of Wodonga Real Estate Bestagents.
Wodonga Real Estate Bestagents does not sell your personal details to other organisations. We may however use the information about you to assist us with internal marketing and research.
How does Wodonga Real Estate Bestagents keep my personal information secure?
Wodonga Real Estate Bestagents will take reasonable steps to ensure information Wodonga Real Estate Bestagents collects, uses or discloses is stored in a secure environment that is accessed only by persons authorised by Wodonga Real Estate Bestagents so as to prevent misuse, loss or unauthorised access, modification or disclosure. If the personal information is no longer needed for any purpose, Wodonga Real Estate Bestagents will take reasonable steps to destroy or permanently de-identify the personal information. Wodonga Real Estate Bestagents endeavours to provide a secure environment and a reliable system but you should be aware that there are inherent risks associated with the electronic storage and transmission of information (particularly via the Internet) which cannot be guaranteed to be 100% secure.
What if I have a complaint or concern?
Who do I contact for further information? Our Privacy Officer can assist you with any enquiries you have about the information that we hold about you. He can be contacted on (02) 60561 888 or fax (02) 6056 2129 from 9.00am to 5.00pm (Sydney time), Monday to Friday.
You can also write to the Privacy Officer at:
Wodonga Real Estate Bestagents
Head Office
6 Stanley Street
Wodonga VIC 3690
What if you are unable to resolve my complaint or concern?
If we are unable to resolve your complaint within this time, or you are unhappy with the outcome, you may refer your complaint to the Privacy Commissioner in your State capital. The Privacy Commissioner can be contacted by telephone from anywhere in Australia for the cost of a local call on 1300 363 992, or you can write to the Privacy Commissioner at the following address:
The Office of the Federal Privacy Commissioner
GPO Box 5218
Sydney NSW 1042
Fax: (02) 9284 9666
e-mail privacy@privacy.gov.au
TTY: 1 800 620 241 (Teletype access for the hearing impaired)